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Frequently Asked Questions
Orders and shipping
In Italy €7, free for orders of €55 or more. In the rest of the European Union around €7: the exact amount depends on the VAT rate of the destination country and is shown at checkout.
We prepare your order in 1-2 working days. Delivery then follows the courier’s standard times, which vary by destination.
To Italy and to every country in the European Union.
Payments and invoicing
PayPal, Nexi XPay and advance bank transfer.
Yes, all prices are in Euro and include VAT. If you buy with a VAT number, once you have entered your tax details you will also see the price excluding VAT.
Yes. Enter your tax details from your account before completing the order.
Products and returns
The reeds absorb the scented liquid and release it into the air by capillary action, with no flame, heat or electricity.
Yes. Every fragrance has its own refill: you reuse the bottle and the reeds and renew only the liquid. When switching to a different fragrance it is best to replace the reeds too, as they hold the previous scent.
You have 14 days from receipt to exercise your right of withdrawal.



